Terms & Conditions

Please carefully review our Terms of Service and our privacy policy before using our Services. Affiliates must also read and agree to affiliate terms. If you do not want to give your consent, you may not use our Site and Services.

These terms and conditions will govern all matters that may possibly arise in relation to your access to jet-host.com (Site) or use of its web hosting and related services being made available on or via jet-host.com (the Services), hereafter also referred as Jet Host, Jet Host Hosting, Jet Host Web Hosting, we, us, or our[s].

jet-host.com in this Terms of Service includes the jet-host.com domain owner, managing company or persons maintaining/running the website, third party service providers who provide their services on behalf of jet-host.com, and other individuals who contribute to or are connected in any way with the running of jet-host.com.

The users of the Site and Services (hereafter also referred as client[s], customer[s], subscriber[s], you, your, he or she), or any agent, employee, servant or person authorized to act on Your behalf, shall consent to these terms and conditions for using any feature or services being offered or made available by Jet Host. If you do not want to give your consent, you may NOT use our Website and Services. As these terms are in English, if your English is not of a level where you fully understand this document, you should translate this entire page.

Last Updated: 15th January 2021

In plain English
This means that this policy is an agreement between jet-host.com and you (the client) and that it covers everyone and anyone connected with the operations of jet-host.com and the services provided by jet-host.com to you as the client.

* It shall be your responsibility to regularly visit this Page and stay up-to-date *

Please read to the very end of this agreement, as it is legally binding, whether or not you read it. Simply by continuing to use our services, or this website, you give your consent and full agreement to these terms.

Customer support is only available in English. This is because our server experts are English speakers, and all members of our technical team, support staff, and server team need to be able to read any support emails or tickets.

Use of Personally Identifiable Information
By using our services, you accept the transferring of personal data outside of your country. This is required legally for some services (such as registering your domain at an overseas domain registrar, SSL certificate registration etc.) and for some partner services (such as system access maybe provided to cPanel staff, order details sent to FraudLabs Pro for checking, WHMCS staff access for upgrades etc.). If you do not want your data shared, you should not use our services.

This personally identifiable information is not sold or shared for marketing purposes, it is only shared where required to provide website, hosting, and domain service. If you have any concerns, please feel free to contact us.

Service providers include, but may not be limited to: FraudLabs Pro, cPanel, WHMCS, Siam Digital Works, Namecheap (or other domain registrars), SSL certificate providers (depends on your SSL choice), Local and international support staff, server management teams, accounting etc.

Marketing emails will only be sent to those customers that opt in to marketing in our client area. You can opt out of marketing emails at any time from our client area.

Agreement

Accessing the Site and Services or clicking I Agree, Sign Up, Subscribe or related syntaxes on any part of this website or interface of your device shall be deemed as your explicit consent to enter a binding agreement with Jet Host and connected parties, consisting of these terms and conditions (Agreement).

When you enter this Agreement, it shall be deemed that you are legally mature and otherwise competent to enter a binding agreement in your jurisdiction, and if you are not, accessing/using the Site and Services under the supervision and guidance of your legal guardians who have entered this Agreement. Anyone that accesses your account or contacts us from the main contact email is deemed to have your full authorization to act on your behalf (be careful to keep your details secure). However, minors of less than 13 years of age are not permitted to access the Site and Services. All activities without properly consenting to these terms and conditions shall be deemed as unauthorized access.

If you enter this Agreement on behalf of your company or business entity, it shall be deemed that you have all the rights and authority to enter a binding agreement on behalf of your company, and if you are not, take your personal responsibility to discharge all your obligation and liabilities that may arise from such unauthorized representation, disclosure of information, infringement of third party rights, or use of the Services.

Jet Host Hosting reserves a right to determine or modify the process, procedures, policies, and guidelines (additional agreements) for using the Site and Services at any time. All these additional agreements are being incorporated into this Agreement by reference. These terms and conditions shall be deemed as part of your entire agreement with Jet Host.

When you use the Site and Services, it shall be deemed that you have all the necessary licenses or permissions that may be required in your jurisdiction to upload content, provide web activities, or use any feature or aspect of the Service being made available by Jet Host. You will also be liable if you do not hold such licenses.

The Services will be provided with standard configuration and it shall be your responsibility to configure the Services in accordance with your privacy, security, or operational requirements. Please acknowledge that hardware configuration may differ across server locations. We reserve a right to modify software configurations, or to replace or change host server hardware as and when necessary, without any obligations. It shall be your responsibility to reconfigure the Services as per your requirements. We also reserve the right to move servers to a new location, or country, or to move clients onto new servers that could possibly be in a new location or country at anytime to maintain operational efficiency (in most situations, we will normally only change servers if a data center is not performing well, or that the server needs to be upgraded, and we will try to keep disruptions to a minimum).

It shall be your responsibility to ensure that your hardware, software, or other components are compatible with required specifications for using the Services. We do not grant any kind of ownership or proprietary rights in equipment or any feature/aspect of the Service being offered by Jet Host.

Please acknowledge that third party/proprietary software may be part of the Service and it shall be your responsibility to ensure that you have obtained necessary licenses/user rights for using third party services. Third party services are subject to the terms and conditions of their respective providers. Using the Site and Services shall be deemed as your explicit consent to terms and conditions of our collaborating partners who contribute to the Services.

Limitation of Liabilities

Jet Host – including all connected parties involved in the operation of the site and provided services – shall not be liable for any losses, damages, claims, or consequences, including but not limited to any direct, indirect, special, incidental, punitive, or consequential damages, loss of actual or potential business, revenue, savings, profits, goodwill, credibility, peace of mind or other intangible losses that may result to you or any third party in relation to (1) your ability or inability to use the Services being offered or made available on the website, (2) escalated cost of obtaining services from alternate sources, (3) any damage to person or property with regard to any product sold or otherwise distributed in connection with the services being offered on Jet Host, (4) unauthorized access to your account or personal information being held on Jet Host servers, (5) unsolicited behavior or activities by any subscriber, third party service provider, or other independent business entities on the Site and Services, including but not limited to any violation of third party rights, (6) any interruption of the Services due to technical limitations, maintenance requirements, deletion of data or files, or other circumstances beyond the reasonable control of Jet Host, (7) any other matter arising out of or related to your use of the Services being offered or made available on the Site and Services, irrespective of any non-performance, misrepresentation, tort, negligence or statutory responsibilities, or breach of contract by Jet Host even if the possibility of such damages or liabilities was already conveyed to it.

These limitations shall apply to the extent permitted in your jurisdiction. In any case, if we are liable for any misrepresentation, negligence of duty, non-performance, tort, breach of contract, restitution or otherwise, our liability shall never exceed the total amount that you paid to Jet Host for purchasing any subscription or using services being offered on this website or the minimum amount permitted under the applicable laws governing this Agreement, whichever is less.

All claims shall be initiated within one year from the cause of action, failing which, it shall be deemed that you have waived your right to claim any damages.

Backups and Data Loss

Your use of the service is at your sole risk. Jet Host Web Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred, and to maintain all appropriate backups of files and data stored on Jet Host servers and/or 3rd party servers. Regardless of the cause of data loss, Jet Host is not in any way to be held liable for data loss or the financial losses caused by such data loss.

Server backups are normally performed every 48 hours, but this is done at our discretion and should not be relied upon. SUSPENDED ACCOUNTS ARE NOT INCLUDED IN BACKUPS (such as accounts suspended for late payment or breaking our terms of service).

DISASTER RECOVERY

should there be an issue contacting Jet Host (such as a natural disaster), you might be able to claim access to domains registered in your name by contacting the registrar directly (or by using an agent to assist you). To do this, complete this form: “Domain Recover Support Ticket”. It is important for you to keep your domain registration information updated at all times for this reason. Please check and update your contact details in our client area before you contact the registrar. The registrar will not give you access to the account, however you can request an EPP/Auth code so that you can transfer the domain to another provider. This is why it is important to set your information for the “Registrant” contact of the domains information, giving you the right to administer the domain.

Moreover, so long as you have kept regular website backups as we advise, and have forwarded/backed up your emails as we advised in your welcome email, you should be able to transfer your website and hosting without any major downtime. Obviously, we have recovery procedures in place too and hope that these processes are never required. They are listed here as a precaution.

WEB HOSTING

Virtual Private Server (VPS) – Orders
VPS orders involve additional costs and are setup by our server team. Due to this, the customers ordering virtual private servers through our website accept that payments are non-refundable. This means that, unless approved by Jet Host Web Hosting, there will be no refund given and that you waive any rights under PayPal or other payment services used to make the purchase.

Unpaid VPS services will also be terminated (deleted) one month after a due payment has not been made. Virtual private server users are normally advanced users, and so, should keep a backup of any important files for this reason. VPSs are also normally used for larger projects, and this is why we do not keep them on our servers if the payments aren’t made. If you don’t pay, you have (at most) 30 days to download your files before your account will be terminated.

Payments & Refunds

As a client of Jet Host, you accept that all payments via any form (including PayPal) are non-refundable. In exceptional circumstances, we may issue ‘account credit’ refunds, such as if our systems under-performed or failed. However, in no way should a payment be cancelled, reported, or recalled from by the client without prior consent from Jet Host. By raising a dispute with PayPal, you agree that the dispute should be resolved in favor of our website jet-host.com and/or the company managing it. We will handle complaints fairly: this term of service is to protect us from fraud and incurring costs for customers that later try to cancel or recall the payment.

Support

All support is provided to clients without charge, but only that which is directly related to the website hosting package or registered domain[s]. This support is provided via Email or Support Tickets. Reply times may vary, depending on clients Support Request, situation urgency, details provided and sometimes other factors. Staff work different shifts to try and provide 24/7 coverage, but there may not be someone online 100% of the time (staff have to perform other duties to provide a smooth service and assist clients). That said, support staff normally reply in 0-8 hours, often 0-4 hours, and our server team monitor the servers, have alert systems, and perform regular backups to protect your data.

Account Access & Control Policy

When a new account is registered with Jet Host, the process requires the creation of customer records for the account.

If a person contacts Jet Host and requests access to a client account, hosting, or a domain registered with Jet Host, but presently doesn’t have access to the account (such as a forgotten password), Jet Host will grant access to the person after confirming his or her account ownership. Contacting us via the registered contact email or the client account shall be deemed as reasonably sufficient for such verification.

If you believe that this information has been obtained by someone or hacked, you must contact us immediately. We will only send information to the registered email. Should you not have access to this email account, you will need to prove your identity by providing the following information, as determined by Jet Host staff:

Full name as registered on the account
Registered email address/es
Company or home address as registered on the account
Registered contact number
Any payment information associated with the account
Payment instrument, credit card, or photo identification of the account holder.
If you are unable to provide adequate proof of your account ownership, Jet Host will not give access or reset passwords unless served with a verified order of a court or Internet Corporation for Assigned Names and Numbers (ICANN), demanding Jet Host to grant access to your account.

By using our services, clients acknowledge and accept the aforesaid policies and procedures regarding access and control of user accounts (access and control policy). By consenting to our access and control policy, you also waive your rights to raise any claims (for damages, costs, or otherwise) or initiate proceedings (in the form of a lawsuit or otherwise) against Jet Host for your inability to access any user account.

Account Setup / Email on file

We will setup your account after we have received payment and the transaction has screened for fraud or unauthorized use of payment instruments. This process can take 1-12 hours, depending upon the information provided. In many cases, screening can be almost instant. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times.

Clients shall be legally responsible for any and all uses of their account, whether being used by them or any third party on their behalf. Should the account use compromise server security, the account holder will be liable for all violations of the terms of service. We advise using strong passwords, report any suspected breach immediately, and do not give access to any other parties. If clients use a form of ‘social sign in’ to register or use their account, they must make sure that these social accounts are also kept secure. Wherever possible, we recommend using two step verification for your registered email[s] and social account[s], along with strong passwords that are not repeated anywhere else in order to keep your account secure. Using a password manager can help to keep track of passwords and to make the use of strong passwords much easier.

It should be noted that our data retention policy for accounting (invoices/receipts), client account profiles and records, tickets, and any other information submitted to us is set to 72 months from the time that a client becomes inactive. Important Note: It is the presence of paid invoices, transactions, active products, or client logins that define which client records are kept or removed.

Email

To ensure that all emails are received, please add info [at] jet-host.com and support [at] jet-host.com to your email white-list/safe-list. This will help to make sure emails are received. Renewals of domains, hosting, and other services will ONLY BE ADVISED VIA EMAIL. Hence, it is important to add these email addresses or to at least regularly check your spam folder.

It is also advisable to setup mail forwarding from your new email account to an email account that you regularly check. To do this, sign into Cpanel (yourdomain.tld/cpanel) and under the ‘Mail’ section, click ‘Forwarders’, then click ‘Add Forwarder’ and enter your email information. By adding mail forwarding to all emails hosted with us (these can all be forwarded to one easy to check email address), it is easier to keep up with you new business/website emails and also means that you have a backup of emails in the event of any serious issue occurs (such as accidentally deleting your emails, restoring a backup and accidentally deleting emails, server issues etc.).

Content

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email info [at] 21st-thiland.com with the information. If the request involves a licensing issue, we may require further documentation.

Examples of unacceptable material on servers include:

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

Using a shared hosting account (our standard website hosting plans) as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.
Jet Host services, including all related equipment, networks, and network devices are provided only for authorized customer use. Jet Host systems may be monitored for all lawful purposes, including but not limited to ensuring authorized use or management of the system, facilitating protection against unauthorized access, and to verifying security procedures, survivability and operational security of the Site and Services. During such monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Jet Host system[s]constitutes consent to monitoring for these purposes.
We reserve the right to refuse the Services to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice and without refund.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact us at support [at] jet-host.com and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host child pornography or linking to child pornography will be suspended immediately without notice. In the case of direct customers, your services will be terminated with or without notice. Such violations will be reported to the appropriate law enforcement agency.

It shall be your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When possible, you shall set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” may be treated as spam if setup incorrectly. The PHP mail() function is disabled on all shared hosting to prevent spamming from our servers. Hence, all contact forms, lead forms, or email scripts need to use a designated real SMTP email account to send emails. Any user who sends out spam will have their account suspended or terminated, with or without any prior notice, based on the seriousness of the issue.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or Usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account that causes our IP space being blacklisted will be suspended / terminated immediately.

Jet Host reserves a right to disable any web site, account, database, or aspect of the Services that do not comply with its established policies unless necessary changes are made in compliance with the applicable policies and practices. Jet Host may make any such modifications at its sole discretion. Jet Host may charge a clean up fee for any account that is used to send any unsolicited e-mails. The clean up fee charge is entirely at the discretion of Jet Host.

Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases, we may be unable to assist you in a transfer of data from an old host.

The free transfer services are available for 30 days from your signup date. Transfers after this 30 days free period may incur a charge. Please contact Jet Host with specific details to receive a price quote.

Whenever moving hosting to a new hosting service, it is important to thoroughly check the hosted website[s] after being moved. As every server has a different software and hardware configuration, it is possible for some aspects of a website to require fixing/updating/changing. Common issues include PHP compatibility, old plugins not working, contact forms not sending emails, website not loading, etc. If you need assistance, please contact support. However, as website development is not one of our services, it may be that a developer is required to update/fix the website. We will of course help as much as possible to resolve any issues.

Payment Information

You shall provide a valid payment instrument and consent to authorize advance payment for the services you are about to receive during the next subscription period. All subscriptions and service charges shall be billed in advance on a recurring basis until and unless you notify Jet Host of your desire to cancel any or all services.

All cancellations requests must be made in writing via Email or our client Support Ticket System. Once we receive your cancellation request and have confirmed all necessary information with you, we will inform you in writing (typically email) that your account has been canceled. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service are done through email to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process is intended to reduce the chances of mistakes or fraudulent/malicious requests and make you aware that all files, emails, and content associated with the account will be removed immediately after a cancellation request is processed.

As a client of Jet Host, it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. The email address provided to us as the main contact email must be kept up to date and checked regularly. It is also advised that clients set a calendar reminder for the dates of expiration of any services provided by Jet Host (such as hosting plans, domain names etc.). Jet Host provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days and not paid will result in a 10% late fee and/or an account suspension until account balance has been paid in full.

Jet Host reserves the right to change the payment amount and any other charges at any time.

Cancellations and Refunds

Jet Host reserves a right to cancel your account at any time with or without any prior notice.

Abusing the Site and Services or using foul language against our staff in any media or manner will result in a suspension / termination of your account. You may also cancel your subscription at any time by sending a written request at support [at] jet-host.com. Non payment of invoices will also result in suspension, later to be followed by cancellation and deletion of the account.

All subscribers who have paid their first invoice will be entitled to an unconditional 30-day money back guarantee on managed shared hosting. However, no refunds will be applicable on administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared accounts after the initial 30 days may be refunded on a prorated basis of any unused time at the sole discretion of Jet Host.

Only first-time accounts/clients shall be eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund, even if you have opened a second ‘new’ account with us.

No refunds shall be admissible for the accounts that are canceled, suspended, or terminated for violating this Agreement.

Resource Usage

You should acknowledge and consent that you will not:
Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
Participate in any file-sharing or peer-to-peer activities.
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
Run cron entries with intervals of less than 15 minutes. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include (“http://yourdomain.com/include.php”) use include (“include.php”).
You also acknowledge that we will erase some files automatically to keep account usage within ‘reasonable usage’ levels. Trash folders for hosted email accounts and cPanel accounts will have files older than 30 days automatically deleted from the trash/spam/junk folders. This is only for files that clients delete in the File Manager of cPanel (sending them to the trash folder), clients that put emails in the bin/trash in their email account and do not remove the emails from the trash/bin for 30 days, and emails marked as spam (by the system or the user) that is left in the spam folder for 30 days. We do this because most clients are unaware of how to empty the trash folders, or forget to do so, resulting in high disk usage for files that have been ‘deleted’ be clients. Doing this makes backups faster and keeps more resources available to all customers.
INODES
All user account shall be subject to a maximum of 50,000 inodes. Exceeding this limit may result in a suspension of your account. Accounts found to be using more than 50,000 inode will automatically be removed from our backup system to avoid over-usage. Please acknowledge that every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Sites that slightly exceed our inode limits are not likely to be suspended, but accounts that constantly create/delete large numbers of files on a regular basis, have hundreds of thousands of files, or otherwise cause any damage to file system may be flagged for review and/or suspension.

Leaving catchall address enabled and not bothering to check your primary account mailbox may lead to excessive inodes usage. Over time, tens of thousands of messages (or more) may build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here

Bandwidth Usage

You will be allocated a monthly bandwidth allowance. This allowance may vary depending on the hosting package you purchase. In case you consume your allocated bandwidth before the end of current month, we shall be entitled to:

Suspend your account during the rest period of your current unless you purchase more bandwidth at an additional fee or upgrade to a higher level package.
Charge an additional fee for the use of bandwidth in excess of your monthly allocation.
Terminate your account for violating our fair resource usage.
Unused bandwidth shall expire at the end of the current month and in no case carried over to the next month.

Suspension and Termination of Unpaid Accounts

Accounts that are not paid for on time will be suspended automatically after 10 days from the invoice due date. Failure to pay after 3 months from the date of suspension will result in the account being terminated. Once terminated, the hosting account (including emails, websites, and all other files) will not be recoverable. Hence, if you intended to pay after more than 3 months from the due date, please contact us so that we can provide you with temporary access to backup your website. We recommended all clients backup regularly regardless.

Missing payments and not providing a good contact email address that you check regularly could result in an account termination that you may miss, especially if you don’t check your website often. Please always check your contact information is up to date.

Uptime Guarantee

Jet Host is committed to providing 99.9 percent uptime, but any physical downtime caused by your shared server hosting account will be excluded while determining this 99.9% uptime. If your uptime is less than 99.9 percent, you may be entitled to a client account credit equivalent to one-month of hosting, depending upon the web hosting package you have (1/12th of the hosting package’s price per annum or an extension of 30 days). However, approval of any credit is at the sole discretion of Jet Host and only available after we have determined the cause of any downtime.

Third party monitoring or service reports may not be used for justification due to a variety of factors, including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.

To request a credit, please contact support [at] jet-host.com with justification. All requests must be made in writing via email. Uptime guarantee applies to only shared hosting.

A credit equivalent to your one month of your hosting package’s price shall be the sole remedy for any loss resulting from our failure to provide this uptime assurance. Jet Host or any connected parties (such as our data centers, owner, managing company, staff etc.) shall not be liable for any claim, liabilities, or damages to you or your clients for any loss of business. Jet Host makes no warranties of any kind, expressed or implied for the services provided.

Price Change

All prices, promotions, or special offers shall be subject to change at any time. However, the applicable price for hosting services from the date of your purchase will not be changed unless a price increase becomes necessary for providing the services (we try to keep prices the same for existing clients).

We reserve a right to change the prices listed on jet-host.com or increase the amount of resources applicable to listed plans at any time. We may also make occasional changes to the existing plans, subject to a maximum increase of 10% in a single calendar year.

Indemnification

You shall indemnify and defend Jet Host, its parent, partners, subsidiaries, licensors, service providers, affiliates, assigns, and each of their directors, officers, employees and agents (indemnified parties), holding them harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees that may arise out of or relate to:

Your use of the Services being offered on this website, including but not limited to any product or service sold/performed or promised to be sold/performed by the agents, employees, assigns, or the customers of Jet Host.
Your non-compliance with the applicable laws or any breach of this Agreement.
Your infringement of third party rights, including but not limited to any copyright violation or infringing material supplied by you in relation to the services being offered on this website or otherwise.
Your acts and omissions that result in any kinds of liabilities to the indemnified parties, including but not limited to any injury to person or property with regard to products sold or otherwise distributed in connection with Jet Host.
Any defective products sold to customers from Jet Host’s server.

Disclaimer of Warranties

Jet Host disclaims all warranties, undertaking, conditions, or representations to the maximum extent permitted under the laws. This includes loss of data resulting from delays, no deliveries, wrong delivery, loss of data, data leaks, suspensions, and any and all service interruptions caused by Jet Host.

The Services are being offered on as-is and as-available basis without creating any kinds of implied guarantees arising out of or related to any course of dealing, usage, or trade practices involving the services being offered on this website. You shall use the Services at your own risks and discretion.

We do not claim that you will be able to register, renew, or transfer domain names in a hassle-free manner or within time. We hereby disclaim all warranties, whether express or implied, with regard to accuracy, authenticity, reliability, security, availability, merchantability, non-infringement, fitness for a particular purpose, or suitability of the Services as per your needs, preferences, or expectations. The representatives of Jet Host are not entitled to make any such claims which have not been clearly mentioned in this Agreement.

We do not claim that the Site and Services will be free from errors and omissions, technical limitations, viruses, malicious codes or scripts, infringements, or interruptions, and all such occurrences will be restored/corrected on time.

We do not claim that the content on the Site and Services, including but not limited to any views, reviews, suggestions, recommendations, information, material, service, or merchandise will be accurate, reliable, relevant, correct, complete, timely, available, or suitable as per your requirements or expectations.

We disclaim any and all kinds of special relationship or fiduciary duty regarding the Services being offered or made available on this website. Jet Host shall not be liable for your clients/subscribers who gain access to the Services, content that you or your clients may access, or how you or your subscribers interpret the content being made available through the Services.

We disclaim all warranties, undertakings, and representations with regard to the services being offered by third party service providers. Any warranty provided by such third parties to Jet Host shall never extend to you or your clients. Featuring third party trademarks or service marks shall never denote any kind of endorsement or recommendation for third party products and services.

This disclaimer shall apply regardless of whether the issue[s] was or was not caused by Jet Host, its employees, or any third parties carrying out work on behalf of jet-host.com.

Limitation of Liabilities – Reminder

Jet Host – including all connected parties involved in the operation of the site and provided services – shall not be liable for any losses, damages, claims, or consequences, including but not limited to any direct, indirect, special, incidental, punitive, or consequential damages, loss of actual or potential business, revenue, savings, profits, goodwill, credibility, peace of mind or other intangible losses that may result to you or any third party in relation to (1) your ability or inability to use the Services being offered or made available on the website, (2) escalated cost of obtaining services from alternate sources, (3) any damage to person or property with regard to any product sold or otherwise distributed in connection with the services being offered on Jet Host, (4) unauthorized access to your account or personal information being held on Jet Host servers, (5) unsolicited behavior or activities by any subscriber, third party service provider, or other independent business entities on the Site and Services, including but not limited to any violation of third party rights, (6) any interruption of the Services due to technical limitations, maintenance requirements, deletion of data or files, or other circumstances beyond the reasonable control of Jet Host, (7) any other matter arising out of or related to your use of the Services being offered or made available on the Site and Services, irrespective of any non-performance, misrepresentation, tort, negligence or statutory responsibilities, or breach of contract by Jet Host even if the possibility of such damages or liabilities was already conveyed to it.

These limitations shall apply to the extent permitted in your jurisdiction. In any case, if we are liable for any misrepresentation, negligence of duty, non-performance, tort, breach of contract, restitution or otherwise, our liability shall never exceed the total amount that you paid to Jet Host for purchasing any subscription or using services being offered on this website or the minimum amount permitted under the applicable laws governing this Agreement, whichever is less.

All claims shall be initiated within one year from the cause of action, failing which, it shall be deemed that you have waived your right to claim any damages.

Communications

All declarations, notices, and communications between the parties shall take place through the electronic delivery system and deemed as written communication. The parties shall be obligated to promptly inform the other party about any change in their communication address, failing which the last known correspondence shall be deemed as official address for communication.

Changes to this Agreement

Jet Host reserves a right to modify, add additional terms, or remove terms without notifying subscribers. We may modify or revise our policies at any time and without any prior notice. If this is not agreeable, please do not use jet-host.com or any third party service connected to the Jet Host website.

Any changes to the TOS will be posted here on the jet-host.com website under ‘Terms and Conditions’ and/or the ‘Privacy Policy.’The use of any services from Jet Host or connected 3rd parties will constitute the subscriber’s acceptance of modified Agreement, including the process, procedures, policies, and guidelines incorporated into this Agreement. It shall be your responsibility to regularly visit this Page and stay up-to-date.